Disk based games?

[Neil79]

Angry isn't the word! Paid over £20 for this to arrived like a tattered box, trying to  get a refund now on the expensive shipping.

http://s8.postimg.org/we1mayxjp/Clipboard01.jpg

http://s8.postimg.org/kdg6a8q51/Clipboard02.jpg

http://s8.postimg.org/ij3bsi34l/IMG_20140621_110017.jpg

[Carnivius]

Jeez.  How much did you pay for shipping and how was it actually packaged?

[Neil79]

Jeez.  How much did you pay for shipping and how was it actually packaged?

He basically called me a liar in response saying I didn't provide any packaging proof and it was bubbled wrapped with reinforced cardboard!


So going through ebay dispute now with photo proof ( Not bubble wrapped or reinforced )


£9 shipping - La Poste - Courrier International Prioritaire

[EgoTrip]

Get a full refund for that, not just for the shipping. The item is clearly severely damaged. Yes I know its rare and you might not come across another for a long time, but why should you pay for something as damaged as that, when it was clearly his incompetence that caused it.

[Neil79]

Get a full refund for that, not just for the shipping. The item is clearly severely damaged. Yes I know its rare and you might not come across another for a long time, but why should you pay for something as damaged as that, when it was clearly his incompetence that caused it.

I've only requested partial refund through ebay resolution center, bit stupid of me really but then if the game works I've only paid a tenner!


Anyhoo will wait and see what he says, if he responds that is

[MacDeath]

£9 shipping - La Poste - Courrier International Prioritaire

La Poste

that's the typical French "savoir-faire"...

I did some part time work at "la poste" in the past  and i can clearly understand.
Sorry about that.

[gerald]

Anyhoo will wait and see what she says ....

Carole is girl name (at least in France)

that's the typical French "savoir-faire"...

I did some part time work at "la poste" in the past  and i can clearly understand.
Sorry about that.

Looking at the parcel damage, only a big layer of bubble wrap would have protected it. And for sur the protection was not taken seriously.

[Neil79]

Carole is girl name (at least in France)Looking at the parcel damage, only a big layer of bubble wrap would have protected it. And for sur the protection was not taken seriously.

Read this though 

'Blackmail has negative evaluation is prohibited on Ebay. You do not have the right. And it is also my right to refuse to pay anything for your package arrived damaged due to postal services. I am not responsible. I would pay anything because I'm not wrong. I sent the item in a box protected as you found cardboard. It's not up to me to repay because your crush factor packages that you distribute ... Open a dispute on Paypal or turn it into a claim. '

WOW!


I do not have the right to make a dispute claim? :confused:


Ok no more responses from me! I'll let Ebay deal with it

[Neil79]

Guess what, only Dizzy works the others don't!


Gets to access the disk mid way through loading, does a grrrr noise and that's it


ffs

[Gryzor]

Actually the seller has full responsibility for the item arriving in a good condition.

[Neil79]

Actually the seller has full responsibility for the item arriving in a good condition.

Correct!

[Gryzor]

Correct!

...and they're also responsible for contacting their shipping company to request a refund. In any case, the buyer is the last who should pay.


Actually, in eBay's own words:

Remember, the seller is responsible for the item until it is in the buyer's possession. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against damage or loss.

[Neil79]

Looking by all means to get a refund. You receive a crushed by your postal service game and it put me on the back. You try to beg compensation from me and when you see that your combination does not work, you say that the game does not work ... you make me believe that you have not even tested the game before even of have created this dispute? You have tested it and you know it is 100% functional but as you will want more because your posts have damaged the package, you try to use a ploy to turn around the game but Ebay service is not stupid and will appreciate. I repeat: when you receive a parcel in bad condition, you are RIGHT to refuse and report with your factor. Now, you accept the damaged package, then you accept the content. Otherwise, the package is returned to me. Good luck. '

Sellers ARE responsible for goods damaged in transit ! | eBay

[EgoTrip]

Wouldn't surprise me if that photo wasn't even of the actual game, and it was always that damaged. There are some dodgy people on this planet who will always try it on. Most people will try to help in these situations but seems like you got the unfortunate minority who wont. I've had to deal with similar in the past.


eBay's TOS is on your side, so don't worry about the idiots bullshit messages. They know they are in the wrong. Make sure you leave negative feedback.

[Neil79]

Wouldn't surprise me if that photo wasn't even of the actual game, and it was always that damaged. There are some dodgy people on this planet who will always try it on. Most people will try to help in these situations but seems like you got the unfortunate minority who wont. I've had to deal with similar in the past.


eBay's TOS is on your side, so don't worry about the idiots bullshit messages. They know they are in the wrong. Make sure you leave negative feedback.

Cheers EgoTrip!

[Neil79]

UPDATE :

We've initiated a refund to you through PayPal. Please allow 48 hours for the refund to process.


We've decided to issue you a courtesy refund for this case on 29 Jun, 2014 to the PayPal account you used to purchase this item. The refund includes the purchase price plus original postage & packaging


Refund From "Seller"


-£25.66 GBP

Took my case through ebay escalation team!


Should I give her negative feedback and risk negative feedback back?

Sellers aren't able to leave negative or neutral Feedback for buyers

Good!

[Carnivius]

Good!

Not so good when you're a poor seller like me getting messed around by several dickhead buyers.    Like those who bid, win and then decide they changed their mind and don't want it.   Got several unpaid cases open at moment.

[dlfrsilver]

UPDATE :



Took my case through ebay escalation team!


Should I give her negative feedback and risk negative feedback back?




Good!

Got the same problem with a jamma board seller. He sent me the package badly done, and as such, i went to a paypal claim.

His package was dishonest, badly done, and as such i got full refund.

Good to know you got your money back !

[Gryzor]

Of course do leave negative feedback. Your experience was a bad one, service was terrible so you're entitled to it; what's more, it'll be beneficial to other users.

Good to hear your little adventure was resolved in a good way!

@Carnivac : wasn't there a feature where you, as a seller, could cancel bids from buyers you don't like?

[Carnivius]

Can't cancel the bid if the auction is over.  Totally messed things up and the potential other bidders may have gone on to buy the same thing elsewhere.  There's quite a few time wasters on ebay. 

[Neil79]

Cheers guys


Sorry to hear that Carnivac! Unlike those gimps I pretty much pay as soon as I buy

[Gryzor]

No, *before* the auction is over; just take a look at their feedback... Of course this can't be done with last-second sniping.

[Carnivius]

As Neil quoted 'Sellers cannot leave negative or neutral feedback for buyers'.    While there may be negative comments the icon and the overall percentage is not affected and it can take ages to search through all the comments of every bidder to look for negative comments.   Besides which I did do so after the auction of the winning bidder and he didn't have a single negative comment but it seems he's just being a total asshole to me.  You cannot just frickin' change your damn mind after the auction is over.   If you don't want the stuff, pay for it and then sell it on again.  Dickheads.   Am trying to raise money for a car y'see and I don't have time to waste on these fools.

[Gryzor]

Ah yeas you're right about the feedback thing...

Haven't sold anything in quite a while, seems eBay is dropping the ball?

[Carnivius]

I don't blame ebay at all really.  I blame the untrustworthy morons who make things overly complicated for the rest of us honest folk.   If everyone had a sense of decency you wouldn't need rules or annoying security systems and such.